Onsite Installation & Maintenance — Terms of Service

The following Terms of Service are provided by Netcorp Australia to TELEMATICS CLIENTS ONLY, that are requesting support or warranty for maintenance services by a certified Netcorp technician. This refers to the following services only and excludes out of warranty items:

• Scheduled New Installations (Non Project)
• Warranty service and repairs
• Support, Service & Maintenance
• Onsite Diagnosis of reported issues

Clients are required to provide a safe working environment for our technicians to perform any on-site work and this includes:

• Sealed Concrete, Bitumen level ground on and around the installation area of the vehicle (not parked on grass, loose gravel or muddy ground)
• Where appropriate, suitable coverage in workshop or covered areas to prevent job rescheduling or travel charges due to extreme weather extremes.
• Installation areas must be free from heavy vehicle activity, heavy machinery movement, roadway traffic or wherever overhead lifting equipment is being operated.
• Flammables, Chemicals and Dangerous goods must not be located in the area that our technicians are working in.

All requests for service must be processed by:

1. 1Using the “Service Request” form in the Netcorp system portal (v3.netcorpgps.com.au).
2. 2
   Where option 1 is unavailable, sending an email with the following information to support@netcorp.com.au:

   • • Date / Time of Issue
   • • Required Service Description
   • • Vehicle Name / ID / Location
3. 3Where Option 1 or 2 is not available or the matter is business critical, by calling our helpdesk on 1300 722 127 and logging the request with one of our support staff.

The following SLA times apply to clients currently on a Service Level Agreement. For all other clients, appointments are best effort or as scheduled.

Where there has been a reported issue with an existing installation, Netcorp's helpdesk will attempt to contact the client for more information by email if there aren't enough details provided in the original request. If the helpdesk can remediate the reported issue remotely it will be diagnosed and updated accordingly, and the client will be advised by email of the status of the logged request within 48 hours.

Unless otherwise stated, all warranty is covered by a 12 Months Return to Base Warranty for Parts and Labour. Warranty does not cover physical damage, or any faults that occur as a result of misuse, negligence, or unauthorised modification of any installed hardware.

Where a request is made in relation to a warranty claim, Netcorp must be provided with the opportunity to inspect and repair the issue being claimed prior to any 3rd party being engaged to perform any repair works. Warranty claims for service will only be performed during normal business hours.

Warranty does not cover the cost of travel to a client site where the fault itself is not directly related to the original installation, or where the original installation was not performed onsite. If the issue can be resolved remotely, or the vehicle is returned to one of our approved installation centres, no travel charges apply. If a technician is required to travel to and from site to inspect or diagnose a warranty claim, charges related to the travel and attendance of the onsite visit are chargeable.

Charges for ad-hoc, out-of-warranty, or service-related work are set out in the tables below. All charges related to new installations or project work are provided during the quotation and sales process and are not covered by this table.

All charges are exclusive of GST. Updated: 1st July 2025.

Waiting time is calculated after a 15-minute grace period from site arrival by the technician, where an installation is unable to proceed due to the vehicle's availability or site readiness.

All warranty services performed by Netcorp are provided under strict confidentiality. Clients must not disclose any details of the work performed — including methods, technologies, or findings — to third parties, including industry competitors, without Netcorp's prior written consent. This obligation extends to public forums, social media, and any communication that may compromise Netcorp's commercial interests.